Delivery Terms
The Customer consents to the term that Nia & Far will not offer a refund nor a replacement product should the Customer fail to pay any taxes or duties, and that the loss of any product, as a result, will be the Customer’s responsibility. Nia & Far is not responsible for customs charges and additional taxes, and will not refund orders if the Customer is unable to cover these charges. Customs charges differ from country to country; the Customer is advised to check their country’s charges before ordering. You can check the current status of your shipment by following the instructions on your dispatch email which will include a link to the courier service providers website. You will be directed to the website where if you enter the tracking number of your shipment you will see its status. Nia & Far will not take responsibility nor be held liable for failure to deliver products should the failure be the result of strike action involving either Nia & Far staff or any suppliers/companies involved in the delivery of any products or due to power failures, Acts of God or Freak Weather. It is the customer’s responsibility to check the products in the presence of the Nia & Far representative making delivery. Should the customer nominate that a third party take the delivery, this responsibility falls onto the third party, for which Nia & Far takes no responsibility or liability. Delivery of the products at the shipping or delivery address as nominated by the customer shall constitute good delivery.
Should, upon the customers request, the products be delivered to a carrier for delivery to the customer, delivery to the customer shall be deemed to have been duly effected on delivery to the carrier who shall at all times be and remain the customers nominated agent for purposes of these terms and conditions. In the event of short delivery the Customer shall lodge a claim with Nia & Far within three (3) days of such delivery. Please lodge your claim by emailing info@niaandfar.com detailing the short delivery. Customers are not able to change the delivery details once their order has been placed and confirmed. Nia & Far takes no responsibility and accepts no liability for incorrect delivery details or, if an unauthorized person, at the delivery address, accepts delivery of the order and Products.
Please note that Nia & Far sends out parcels from Monday to Friday excluding South African Public Holidays.
Damages
In the event that the Products are delivered in a damaged or defective state, the customer shall lodge a claim with Nia & Far within three (3) days of such delivery. Please lodge your claim by emailing info@niaandfar.com detailing the damage or defects to the Products. The applicable Returns Policy shall be followed. Nia & Far will only accept returned items if they are damaged upon delivery or if there is a manufacturing fault.
Returns
Nia & Far agrees to the refund of Products purchased and received by the Customer, on condition that the following terms have been met:
Should you wish to return your Nia & Far purchase, you may do so within 7 days from receiving your order. Kindly send an email to info@niaandfar.com with your order number and the reason for returning the item.
Any items that are damaged or faulty must be returned within 7 days of receipt. Kindly send an email to info@niaandfar.com with your order number and the reason for returning the item.
The returned items must be returned in their original condition, including all their packaging and tags, in order to be accepted.
In instances where products are being returned via courier, the customer shall be responsible for payment of any fees levied for the relevant courier service.
We do not facilitate exchanges. Should you wish to exchange your purchased item for a different product you may return your original purchase by following our returns process and then by making a purchase of the item that you would prefer.
The customer will not be reimbursed any costs incurred for the initial delivery of the products being returned.
Any refund to the customer will only take place once Nia & Far has received the return, reviewed it and is satisfied with the item being returned.
Nia & Far shall use its own discretion as to the means used to refund all customers including, but not limited to, cash, crediting the relevant customer’s account or applicable credit or debit card.
Nia & Far shall not be liable for any delivery costs incurred by customers returning any products. Cost of returns will be for the customer’s own account.
No returns or exchanges are offered on marked down or sale items, or on personalized items.
If you are based in South Africa, according to The Consumer Protection Act, you have the right to cancel your order within five business days after placing it, known as the ‘Cooling Off’ Period without providing a reason or incurring a loss. This ‘Cooling Off’ Period will begin from the first business day after which you receive via email confirmation of your order. In order to cancel your order, you must do so in writing by emailing Nia & Far at info@niaandfar.com, clearly stating your order information. The email must be sent within the ‘Cooling Off’ Period to be valid.
Items should be returned unused and with all the relevant Nia & Far tags still attached to it. Returns that have been damaged or tampered with will not be accepted and will be sent back to the customer at the customer’s cost.
Nia & Far has the right to monitor repeated returns from the same customers.
Nia & Far may exercise its right to refuse to service the customers with a repeat return history.
